Senior TikTok Shop Account Manager

Location: Beverly Hills, CA. Full-time, on-site five days a week, because the work runs alongside our live studios.

About Platinum Commerce

Platinum Commerce is a Certified TikTok Shop Partner and one of the fastest growing social commerce agencies in the US. We are the growth partner behind premium brands like Vitamix, Samsung, AOSU and KeaBabies, running their TikTok Shops end to end: shop operations, creator affiliate programs, live selling, content, paid ads and fulfillment. In 2026, TikTok Shop named us an Annual Ecosystem Partner of the Year.

Live selling is at the center of what we do. From our headquarters a block from Rodeo Drive, we run 12+ live studios with 100+ hosts, stream more than 3,500 hours of live selling a month, and ship 99%+ of orders the same day.

We're looking for exceptionally talented people to join us at an exciting time in our growth. TikTok Shop changes every month, and the people who thrive here move fast, own their results, and are always looking for a better way to build, test and scale. We set a high bar for ourselves and for the brands we grow.

Role Overview

The Senior TikTok Shop Account Manager owns a book of brands on TikTok Shop. You are each client's main contact and the person accountable for their shop growing, and you decide how our live, affiliate, content and ads teams spend their time on your brands.

Key Responsibilities

• Own client relationships: Be the main contact for your brands, with weekly updates and monthly business reviews.
• Build growth plans: Set a plan per brand across live, affiliate, content and GMV Max, and make the calls on where effort goes.
• Lead shop operations: Oversee listings, pricing, promotions, campaign registrations and inventory planning in Seller Center.
• Drive performance: Track GMV, traffic, conversion, ad return and margin, run funnel analysis, and act on what you find.
• Resolve platform issues: Work with TikTok Shop on violations, appeals, campaign enrollment and account health.
• Coordinate across teams: Get live, affiliate, content and ads teams pointed at the same calendar.
• Own reporting: Turn the numbers into recommendations clients act on.
• Guide Account Managers: Support and review the work of the Account Managers on your brands.

Qualifications

• Experience: 3+ years in ecommerce, marketplace or agency account management; we judge TikTok Shop depth on what you ran, not years.
• Platform depth: Hands-on TikTok Shop account or shop management in Seller Center, at an agency, a brand or TikTok itself.
• Growth you can show: Several accounts managed at once, with results you can point to.
• Analytical skills: Confident with sales and ads data, and with presenting it to clients.
• Client communication: Strong written and verbal skills, including the hard conversations.
• Leadership: Able to guide others and hold a high bar for the work.

Nice to have

• GMV Max, Spark Ads, TikTok Shop promotions tools or FastMoss
• Live selling or affiliate program experience
• Amazon, Walmart or other marketplace account management
• Kitchen, home, beauty or consumer electronics categories

What We Offer

• Competitive pay: $95,000 to $125,000 base salary, depending on experience, plus bonus.
• Full benefits: Health, dental and vision insurance.
• Retirement: 401(k) with company match.
• Career growth: A fast-growing agency adding brands, with room to grow as we do.
• Live studios: Work on-site in Beverly Hills, a block from Rodeo Drive, next to our 12+ live studios.

Ready to grow some of the best brands on TikTok Shop? Apply today.

Platinum Commerce is an equal opportunity employer.